Application Support Analyst

  • Salary: Competitive
  • Location: Whyteleafe, Surrey
  • Job type: Permanent

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Application Support Analyst

Based at our Head Office in Whyteleafe, Surrey (just 15 minutes outside of Croydon, easily commutable from London)

Competitive hybrid working model enhanced by variable core hours

Great benefits that are worth getting excited about!


A great opportunity has become available in our Tech team for an Application Support Analyst to join the AS family. We’re on the lookout for someone with experience in technical support, who has a hands-on approach to providing technical expertise.

A bit about Ann Summers…

You might know us as the inventors of the Rampant Rabbit, or even the destination for must-have lingerie and sex toys, and you’re right, but we’re SO much more than that…

We’re an inclusive brand that strives to EMPOWER, lives to PUSH BOUNDARIES, gets kicks off MAKING IT HAPPEN and absolutely LOVES OUR CUSTOMER!

Whether you’re working at our head office, in one of our stores, as part of our warehouse operation or as a self-employed Ambassador, one thing that’s guaranteed is no two days are the same. We’re a unique and diverse brand with phenomenally talented experts – together we inspire to achieve the brand’s global vision.

A bit about the role…

* Provision of technical support for AS core business applications
* Provide technical expertise to support service improvements and strategic system change projects
* Assist with management and maintenance of all core system environments
* Provide hands on application, integration support, and maintenance
* Investigate and resolve incidents and service requests assigned to the Applications Team
* Take ownership of applications incidents, providing technical analysis and investigation across the core business applications
* Identify and implement monitoring regimes for core applications and systems
* Actively participate in training sessions to acquire necessary knowledge
* Work closely with 3rd party partners to ensure the correct technical specialists are coordinated efficiently in response to incidents, requests and change implementation
* Provide out of hours and bank holiday support when required, on a rota basis

We’re looking for someone who has:

* Experience with technical support
* Knowledge of IT systems
* A natural flair for leading by example, inspiring colleagues to do their best
* Excellent communication skills, able to build effective relationships at all levels
* Strong commercial awareness and exceptional attention to detail
* A ‘make it happen’ approach and enjoys a fast pace and dynamic environment
* Genuine care for what they do and how well they do it
* An affinity with our brand and is an authentic ambassador of our people values

At Ann Summers we are proud to continue embracing inclusion, diversity, and equality in our every day, supporting our people to be themselves. We are committed to building teams with a variety of backgrounds, skills, and views.

What’s in it for you?

Being part of the AS family offers some fab benefits, not only is it a great brand to be a part of, but not only will enjoy 50% staff discount, but so much more, take a look…

* 33 Holidays (including Bank Holidays) and additional day holiday up to 35 days for each additional year you’re part of the AS family
* Companywide bonus scheme
* Workplace pension
* Life Assurance
* Your Birthday off
* A week off after getting married/civil partnership
* Colleague social activities
* Employee Assistance Programme
* Wellbeing space
* Company perks scheme
* Holiday purchase scheme
* Free onsite car park at HO

We value each one of our colleagues and aim to make Ann Summers a great place to be!

We regret that due to high volumes we are unable to acknowledge every application. All successful candidates will be contacted as soon as possible to discuss the role and their experience further.

Ann Summers complies with all GDPR policies and by responding to this ad your details will be kept on record for a total of 6 months unless expressed otherwise

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