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HEAD OF CUSTOMER MARKETING

  • Salary: Competitive
  • Location: Whyteleafe, Surrey
  • Job type: Permanent

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Head of Customer Marketing

Ann Summers is an iconic empire and multi-channel retailer. Our journey has been paved by the Golds and we've got one hell of a heritage to be proud of. 44 years, over 2 million Rampant Rabbits, 116 stores and we're still throwing 7,000 parties each week.

Working for us certainly isn't for the faint-hearted but it is for the passionate, the daring, and the expert! Our Headoffice is passionate about Ann Summers, and why wouldn't they be when our ultimate vision is to help every women in the world feel like the sexiest women in the world.

We are looking for a Head of Customer Marketing with high levels of energy and passion for all things Ann Summers:

Summary of Key Activities:

* To be responsible for defining, developing and owning the voice of the Customer across all owned and non- owned channels for Ann Summers.
* To proactively seek out new opportunities to continually improve and advance our Digital First, Brand and Customer proposition across all channels.
* Alongside the key stakeholders, define the brand, creative strategy and season appropriate campaign briefs, leading and inspiring the Creative to ensure alignment across all touchpoints
* Commission, cascade and implement consumer insights to help inform Brand development.
* Educate and empower internal stakeholders to embed putting our customers at the heart of our decision making.
* Working with the different teams across the business develop and implement an industry-appropriate customer acquisition and content Strategy that ensures we are attracting valuable customers.
* Recruit, develop, review, reward and retain a highly qualified team.
* Own the Seasonal campaign and product launch calendar from creation through to execution and reporting stages.
* Develop an in house, editorial content team who demonstrate agile brand appropriate thinking across all communications channels (including but not limited to social, PR, content, influencers, CRM, CSR and internal)
* Own the monthly customer reporting dashboard reporting reach, engagement and key data.
* Oversee all departmental budget spend and media investment opportunities.
* Ensure alignment across the group for all channels (Retail, ecomm, Party)

We are the company we are because we do everything we can to make every day fun whilst making a real difference to the sex lives of people around the world. We promise that when you work with us at Ann Summers it will be fun because if you are going to work for a living, it should be doing something you love so apply today and become part of the team that Love Work!

We regret that due to high volumes we are unable to acknowledge every application. All successful candidates will be contacted as soon as possible to discuss the role and their experience further.

Ann Summers complies with all GDPR policies and by responding to this ad your details will be kept on record for a total of 6 months unless expressed otherwise.

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