• Salary: Competitive
  • Location: Whyteleafe, Surrey
  • Job type: Permanent

Apply for Job

Head of Logistics

Ann Summers is an iconic empire and multi-channel retailer. Our journey has been paved by the Golds and we've got one hell of a heritage to be proud of. 44 years, over 2 million Rampant Rabbits, 116 stores and we're still throwing 7,000 parties each week.

This Role & Our Vision: Owning and Developing a Supply Chain environment, which puts our customer at the centre of what we do and delivers the activities required to support the businesses trading requirements and strategic goals.

Key Activities:

* To be wholly responsible for the provision of an end to end physical supply chain capable of meeting the demands of the business in a cost effective manner.
* To own and drive an operation fully compliant with Health and Safety requirements and within the safety of our staff a paramount consideration at all times.
* To agree and drive key performance indicators to ensure the Supply Chain operation is performing as required. To ensure SLA targets are met with internal and external customers and to review and drive performance metrics to support operational stretch and planning considerations.
* To represent the supply chain function within the organisation, develop strong relationships with other departmental leaders and to effectively communicate between peers and the Operating board / shareholders. To act as a Subject Matter Expert when determining tactical and strategic priorities and engaging with internal and external development programmes.
* Through the wider engagement with the business and Operating board, develop a 5-year physical supply chain strategy that ensures that the businesses growth demands are achieved.
* To fully own the operating budget and Capital Expenditure for the Physical Supply Chain. Ensuring strong compliance to the budget and also identifying opportunities and risks, clearly and effectively communicated. In driving new ways of working and through continual improvement, set out to improve the overall operating cost per unit.
* To lead by example for the Supply Chain function and the wider business in all internal and external engagements. Provide direction and set the vision for the function. Encourage, lead and develop high potential within the team.
* To ensure effective preparation for key trading events, coordinating the required information from the wider business with the demands of the physical operation. Highlighting as appropriate key areas of challenge for discussion and joined up decision making
* Own and maintain key third party relationships to ensure that our service providers deliver a service in line with agreed SLAs, at an acceptable cost.

Experience & Competencies:

* 3 years+ Experience of being fully accountable / leading a Supply Chain or Logistics function within a Retail business
* 5 years+ of senior management within a supply chain or logistics function for a Retail / Multichannel business
* Deep understanding of warehouse and transport operations to enable effective oversight and quick identification of challenge / opportunities
* Experience of operating in a high-end environment (large scale 3PL / mature Supply Chain function / FTSE Retailer)
* Wide knowledge of Supply Chain and Logistics systems and technology, including WMS/ERP/TMS
* Customer centric approach and ability to demonstrate the customer being central to decision making
* Commercially astute, key budget holder responsibilities and able to demonstrate strong cost management
* Ability to act as Subject Matter Expert on physical Supply Chain within the Ann Summers senior organisation
* Change and Programme Leadership experience, demonstrating sound knowledge of governance and an ability to deliver projects on time and to budget
* Experience of operating in a highly seasonal B2C and B2B environment
* Understanding of international movements, Incoterms and supplier management and compliance, preferably with some experience of Chinese imports
* A natural agitator and driver of change to constantly challenge the operation and the wider business
* Well-developed network and knowledge of the industry to ensure best practice is maintained and to ensure that Ann Summers remains competitive


* Strong stakeholder management skills, effective communication and able to build relationships in a matrix style
* Natural leader, good empathy and engagement skills and an ability to coach and mentor the Supply Chain team
* Ability to determine when to be engaged in the detail and when to remain at a high level to ensure effective decision making and escalation
* Effective at balancing short and longer term priorities
* Highly numerate and PC Literate

We are the company we are because we do everything we can to make every day fun whilst making a real difference to the sex lives of people around the world. We promise that when you work with us at Ann Summers it will be fun because if you are going to work for a living, it should be doing something you love so apply today and become part of the team that Love Work!

We regret that due to high volumes we are unable to acknowledge every application. All successful candidates will be contacted as soon as possible to discuss the role and their experience further.

Ann Summers complies with all GDPR policies and by responding to this ad your details will be kept on record for a total of 6 months unless expressed otherwise.


Apply for Job