Retail Operations Manager

  • Salary: Competitive
  • Location: Whyteleafe, Surrey
  • Job type: Permanent

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How does this role support fulfilling our vision: To support Stores and RBMs, through communication, process changes, and fit for purpose resources. Delivering a consistent level of service to all internal customers, driving a 1 team mentality. Continuously looking for opportunities to improve.

Summary of Key Activities:

* Support the Retail Operations Controller to deliver the key support objectives
* Building effective Stakeholder relationships through regular scheduled and ad-hoc meetings
* Management of all external supplier relationships
* Understands and owns the cost base (P&L) in line with the finance team
* Working to become a ‘True Retail Operational Expert’ and ensuring improvements and knowledge is shared and available within the Retail Support team
* Through the use of the activity planner, plans in, supports and maintains operational activity and projects for above improvements in line with business needs
* Creates a review time line for re visiting previously launched processes
* Drives departmental working relationships
* Owns and maintains the C.P for new stores, refits and closures
* Works with Retail Support Operations Coordinator to review and challenge areas of Non-Compliance
* Supports with the launch of all Company events
* Deputises in the absence of the Retail Operations Controller
* Contribute to over and above projects alongside the team
* Carry out any additional administration tasks in a timely and accurate way to support team to deliver SLA inclusive of the helpdesk process
* Ensure all team members can support each other’s roles during holidays and periods of absence from the office
* Meets Company’s Values at all times

Desired Experience:

* Previous store management experience
* Great communication skills
* Strong organisation ability
* Proven leadership and motivation skills
* Educated to degree level
* Full UK driving licence

Please note: We regret that due to high volumes we are unable to acknowledge every application. All successful candidates will be contacted as soon as possible to discuss the role and their experience further.

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